Refund Policy

Scope

This Refund Policy applies to paid plans and one-time credit packs purchased on RapVid. It should be read together with our Terms of Service.

Nothing in this policy limits any mandatory consumer right that applies in your country or region.

7-Day Refund for Unused Purchases

You can get a full refund within 7 days of purchase for:

• a credit pack whose credits you have not used; and
• your first payment for a plan, if you have not used any of that plan's credits.

To ask for one, follow the steps under "Requesting a Refund" below. After 7 days, or once credits from the purchase have been used, the rest of this policy applies.

Subscription Cancellation

Subscriptions renew automatically at the end of each billing period until canceled. You can cancel from the Billing section of your account settings.

Cancellation stops future renewals. Unless applicable law requires otherwise, it does not automatically refund the current billing period. You may continue using the subscription until the end of that period.

Requesting a Refund

Submit a refund request through our customer-support channel as soon as possible and, where permitted by law, within 14 calendar days of the charge. Include:

• The email address associated with your account.
• The order or transaction number.
• The date and amount charged.
• A short explanation of the issue.

Submitting a request does not guarantee approval. We review the payment, service usage, credits, and circumstances of each request.

When a Refund May Be Approved

A full or partial refund may be approved when:

• You were charged more than once for the same purchase.
• The charged amount or product was incorrect.
• Purchased credits were not added to your account.
• A sustained technical failure prevented you from using the paid service and we could not resolve it.
• A payment was unauthorized, subject to reasonable account and payment verification.
• Applicable law requires a refund.

Items Generally Not Refundable

Except where required by law, refunds are generally not available for:

• Credits already used for completed videos.
• Credits used on a video that was later removed for breaking our AI Content & Consent Policy.
• One-time credit packs after a substantial portion of the credits has been consumed.
• Unused time remaining after a subscription is canceled.
• Credits that expired according to the validity period shown at purchase.
• Free, promotional, bonus, or manually granted credits.
• Dissatisfaction caused only by the subjective style or creative quality of a completed AI result.
• Accounts suspended or terminated for violating our Terms of Service.

An unintended renewal may still be reviewed case by case, especially when you contact us promptly and have not materially used the renewed benefits.

Failed or Blocked Videos

You are only charged for videos that finish. If a video fails, or is blocked by a safety check before it is made, the credits reserved for it are returned to your credit balance automatically. This credit return is not a cash refund.

If the credits do not return within a reasonable time, contact support with the task or transaction number.

Approved Refunds

Approved refunds are normally sent to the original payment method. We may revoke the corresponding unused credits or paid benefits when a refund is issued.

We initiate approved refunds promptly, but your bank or payment provider controls when the funds appear in your account. Currency conversion differences, bank fees, and payment-provider fees may not be refundable unless required by law.

Chargebacks

Please contact us before filing a chargeback so we have an opportunity to investigate and resolve the issue. This does not waive any right you have to dispute a charge with your payment provider.

Changes to This Policy

We may update this Refund Policy from time to time. Changes apply prospectively unless applicable law requires otherwise. The latest revision date appears at the top of this page.

Contact Us

To request a refund or report a billing issue, contact us through the customer-support option on our website or at contact@rapvid.ai, and include your order number.